1. Ordering
FOR FIRST TIME USERS
For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
FOR REGISTERED USERS
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
HOW TO MAKE A PURCHASE
Shopping the Hantano Online Store is easy: if you know what you are looking for, use the specific category links, such as ‘Clothing’, ‘Shoes’, ‘‘Accessories’, or the ‘Shop by Look’ section on the site. Once you have found an item, select your size and color and use the ‘ADD TO SHOPPING BAG’ button underneath. Review the items in your shopping bag by selecting the ‘Shopping Bag’ link at the top of the page. From the Shopping Bag you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on ‘Checkout’ to complete your order.
HOW TO MAKE A PRE-ORDER
You can pre-order a selection of items before they are available. All articles of this kind are clearly marked on the product page with “PRE-ORDER”. You can buy these items and get them delivered them to your preferred address as soon as they are available. If your order is mixed and contains already available and pre-ordered items, the order will be sent in a single package as soon as the pre-order items are available. Please note that, as with all purchases, the payment is made during the order confirmation. You will receive an e-mail confirmation when we send your package.
BILLING AND SHIPPING
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
SHIPPING OPTIONS
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase.
PAYMENT INFORMATION
At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’.
PURCHASE SUMMARY
After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on ‘Submit Order’ to complete the checkout.
ORDER CONFIRMATION
Once the checkout is completed, in ‘Your Order Confirmation’ page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.
SIZING INFORMATION
Please refer to the fit details in the product description and the sizing chart on the product pages to help you choose the best size. If you are not entirely happy with the size you have purchased, return it for a different one.
2. Changing or Cancelling an Order
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within seven working days of receiving your items. Email hello@hantano.com
On receipt of your notice of contract cancellation, our Customer Service team will email you a Return Authorization Number (RAN). Please enter this number on the Returns Proforma Invoice that you received with your order and complete it with all the requested details. Include the Returns Proforma Invoice with your return so we can process your refund promptly. In case you’ve lost the Return Proforma Invoice, download it using the link found on the Return Authorization email you received from our Customer Service.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.
Alternatively, you may prefer to return items using our returns collection service. Please visit the Returns and Refunds section in the Customer Service area for more details.
3. Valid Payment Methods
Payment for all goods can be by credit card. We accept payment with:
- VISA
- MASTERCARD
- AMERICAN EXPRESS
Cash on Delivery (C.O.D.) payment method is only available in the EU and in Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City and Japan but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account.
Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.
Total Order Limits:
- • Italy: € 3,000
- • Belgium: € 3,000
- • Spain: € 2,499
- • Greece: € 1,500
- • Portugal: € 1,000
- • France: € 750
- • Sweden: 3,000 SEK
- • Japan: ¥ 300.000 (including shipping costs, taxes and customs charges)
- The cost of cash on delivery, for countries where it is available, are as follows:
- • Italy: €5.50
- • Austria, Belgium, Denmark, France, Ireland, Luxembourg, Monaco, The Netherlands, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine: €10.00
- • United Kingdom: £10.00
- • Liechtenstein: 10,00 CHF
- • Japan: ¥ 700